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Frequently Asked Questions

I cannot connect to the WebCast auction.
 

If you are participating in a WebCast from a location behind a firewall (such as a corporate network) you will need to make sure that following ports are usable:

TCP/IP (inbound/outgoing) UDP (in & outbound/bi-directional)
Ports 5700 - 5725 Ports 9850 - 9900
Ports 8000 - 8025  
Ports 8700 - 8725  
 
Can I submit a proxy bid?
  Some auctions allow for proxy bidding.  Please see the specific auction for more details.
The WebCast auction is over, how do I view my purchase summary?
  You will receive an e-mail with your purchase summary, however, you can log in with your paddle number and password to view your purchases from a recently completed WebCast.
Who can attend our auctions?
  Anyone.
How do I pay for what I buy?
  You must leave a deposit on the day of the auction equal to 25% of what you purchase. The balance is due before you pick up your purchases. We accept, cash, cashiers check, wire transfer, & a business check (only of it is accompanied with a letter of guarantee from your bank.)
When can I pickup what I buy?
  Typically, purchases must be picked up during the two business days following the auction. There is no pickup allowed during the auction.
What is the buyers' premium?
  A buyers' premium is a surcharge which allows us to conduct auctions on behalf of the manufacturers. Keep in mind that 10% to 15% will be added to your total purchase price before adding sales tax.  The specific amount is in the terms and conditions for the auction, listed in the confirmation e-mail (if you are attending via WebCast) and announce by the auctioneer prior to the start of the auction.

 

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